Background
Great career opportunity with one of the UK's fastest growing insurance companies AXA Direct is one of the UK's fastest growing insurance companies. As an online insurer we strive to lead the market in website sales and service. To help us achieve this we're recruiting a commercially-minded User Experience Researcher to work with us in our shiny new offices in Cobham, Surrey - a short train ride from Waterloo station and close to the A3/M25. Working within our Ecommerce team this is a great opportunity to work within an exciting company in which your efforts will have a direct impact with real results. This will be a great role for someone who is looking to take a step-up in their career, taking responsibility for usability research within a fast-paced, creative environment.
The role
You will work with the Usability and Customer Insights Manager to: . Plan, set-up and carry out in-house user research studies independently and to a high level of quality . Plan, set-up and manage focus groups, online panel studies, automated usability testing, remote usability testing, contextual inquiry, stakeholder interviews, task analysis and eye-tracking studies . Produce succinct yet elegant reports with robust, practical recommendations . Produce video clips of research findings for dissemination across the business . Work within an Agile process, collaborating closely with in-house Interaction and Creative Designers, I.T. Developers, Operations, Marketing and the Website Effectiveness team
Skills, knowledge and behaviour
Required qualities . Proven ability and willingness to plan, set-up and run usability studies with minimal supervision . A good undergraduate or postgraduate degree in psychology, HCI, usability or a related field . Excellent interpersonal and presentation skills . Commercial awareness . An enthusiastic team-focused attitude and ability to build strong relationships throughout the company . The ability to combine research vigour with pragmatism and diplomacy . Familiar with Morae software . Highly IT literate with a strong interest in usability and effective website design Preferred qualities . Web analytics skills . Knowledge of the DDA (Disability Discrimination Act) and WAI (Web Accessibility Initiative)
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