Job Description
· Provide hands-on operational support for the HPC Enterprise Grid environments deployed globally · Participate in Team Rota covering 07:00 to 19:00 Mon to Fri as well as evening/weekend on call · Work closely with Application Development teams to provide support to their shared grid environments · Assist in the management of the team workload to ensure the level of responsiveness meets customer expectations · Contribute to continuous improvement of operational processes Size of Team - Three including Team Manager
Requirements
Essential: Desirable: · Good general knowledge of distributed system architectures (OS, TCP/IP Networking, Database, NAS/SAN, High Availability) · Knowledge of one or more Web / Application Server Environments (Examples - JBoss, Apache, Tomcat, Resin, WebLogic, Azul, IIS, -NET) · Experience of working in technology supporting one (or more) Investment Banking business area · Experience of Grid Architectures - Datasynapse, Platform Computing, Oracle Coherence · Experience of Open Source Systems Management Platforms - Ganglia, Nagios · Experience of Managing Shared Services - Web Farms, Virtual Environments · Good scripting skills - Unix Shell, VBScript, Perl · Development Experience - C# or Java
Responsibilities
· Day to day Problem Investigation and Resolution · Event Management (Disaster Recovery Tests, Power-downs) · Provisioning of grid infrastructure · Grid Capacity Management · Maintaining documentation and procedures · Effective communication with global customers and peers Willing to execute from the most mundane to the most challenging tasks to enhance team/department delivery
The Individual
Essential: Desirable: · 5+ years experience of Production Support role · 5+ years in depth knowledge of Linux/Solaris or Windows · Demonstrable capability of debugging problems from the command line, system logs and SQL queries · Strong change management and process discipline · Understanding of Investment Banking industry and the role of technology within it · Experience of development support - code release and code management · Application and Infrastructure deployment within Investment Banking and Trading Institutions
For additional information on this role click here
Role Profile - IEA High Performance Computing Operations 1-0-doc
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