RBS Group Property is an accredited world class property services organisation serving the RBS Group in the UK, Offshore and Europe- In the UK alone, we maintain an estate of over 3,000 buildings and manage a property portfolio exceeding 2 million square metres- We now require a highly experienced Technical Operations Manager to manage our key buildings in London-
Job Description
This role will have responsibility for managing and coordinating technical support functions across a number of critical buildings within the Bishopsgate area, central London and other similar buildings as required- The key purpose of the position, is to provide resilient, reliable and safe working environments which support business critical operations and to maintain these environments using a team of specialist support vendors 24 x 7 x 365- As a strategic part of the City Critical Technical Operations Team, the Technical Operations Manager is responsible for:- - Maintaining IT environments and high profile critical operations across corporate buildings which may support Senior Executive Management professionals, and buildings regularly visited by high value individual and corporate customers-
- Managing an out-tasked specialist vendor engineering resource to deliver a highly effective customer focussed service delivery within specific high net worth buildings-
- Manage a full range of engineering building maintenance services in a way that maximises value, minimises cost, mitigates risk, achieves the desired quality and maintains maximum availability of installed assets and systems-
- Working closely with colleagues within the Property Management team to deliver against agreed SLA's/KPI's and to provide customer focussed solutions-
- Manage and coordinate all health and safety issues across the nominated critical sites-
Responsibilities
- Technical Leadership of operations and maintenance, providing effective and low cost/best-value Property Support Services to the businesses, managing a team of technical GP and contract staff for all areas of responsibility that provide resilient and safe environments-
- Technical responsibility for high profile/critical operations of Data Centres infrastructures-
- Manage Data Centre Operations Team to deliver a highly focussed service (Team comprising both in-house staff and external suppliers)-
- Manage a full range of Maintenance Services in a way that maximises value, minimises cost, risk and downtime and achieves the desired quality-
- Work closely with colleagues within the Technical Services team to deliver against SLAs and work to improve customer solutions-
- Manage all health and safety issues for critical sites-
The Individual
Experience - Experience in leading teams with a demonstrable track record of leading continuous improvement activity and can display sustainable quality improvement-
- Cross-boundary working particularly within a Corporate and Retail Banking environment-
- Experience in managing change, process, people, and operations-
- Operating at management level in the property management or related fields-
- Facility Management experience within the financial business environment
Technical Knowledge - Specific knowledge of current legislation and mandatory standards relating to safe working practices-
- High standard of Engineering knowledge and experience, particularly major complex buildings
- Technical/specialist knowledge in Facilities Management, operating in a Technical Manager role within an organisation with a significant property portfolio-
- Minimum HND in Electrical or Mechanical engineering-
- Membership of a relevant engineering institute plus w orking to achieve Chartered status of a relevant professional institution desirable-
Additional Information
With us, hard work adds up to more- Our rewards include a generous salary, the opportunity to participate in bonus schemes and discounted Group products- Plus we offer a 30% benefit allowance that gives you the option of choosing your own mix of cash and benefits--- All of which creates a truly flexible benefits package that fits your changing needs and lifestyle- Please note that credit checks will be undertaken as part of our referencing process-
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Technical Operations Manager L2 - Critical Sites England role profile-doc
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