Job Purpose
In the UK, AXA occupies market leading positions in three of its main markets. These are life insurance, health insurance and general insurance. We are the second largest company in the Life and Health insurance (stock) market and the sixth largest company in Europe (Fortune Global 500 2007). We are also recognised as one of the top 20 best big companies to work for in the UK by The Sunday Times. As a Team Manager you will effectively manage and control an administration team, deliver a market leading customer orientated service and perform the role of 'Overseer' in line with Winterthur Life and FSA requirements. You will also manage all aspects of administration and the team.
The Role
- Manage and maintain productive relationships with clients, sponsors and advisors. Staff management will include monitoring performance and conducting performance reviews.
- Managing the function will include monitoring workflow, contribute to writing and implementing new/reviewing existing processes.
- Maintain and increase productivity of team members to improve service and reduce costs.
- Resolve complex and technical queries.
- Provide reports and information to senior management on a regular basis.
Qualifications and Experience
To satisfy the requirements of the Overseer function you must have demonstrable experience in an environment substantially similar to this position being able to demonstrate formal competence in the role of Team Leader/Observer. - You will have obtained an appropriate level of competence in the areas of industry awareness, regulatory knowledge and knowledge relevant to performing this role.
- Attainment of level 2 FPC or one of the FSA's approved qualifications.
- Experience in a customer facing pensions environment, and the ability to demonstrate competent supervisory skills.
Additional Information
This role closes on: 18th December 2009
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