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Job Details
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| Team Leader |
| bs/5a950c66/00030307 |
| RBS |
| Retail Banking |
| Negotiable |
| Horsham - UK |
South East
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| Permanent |
| 01/09/2010 20:46:00 |
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| Job Description |
Based in the branch network you will lever the strength of the RBS and NatWest Brands and loyal customer base of 13 million people- At RBS, the vision for UK Retail is to become Britain's most helpful and sustainable bank- Our people are key in helping us achieve this, which is why we place a high priority in recruiting the very best people with the right skills, experience and behaviours- You will make a highly visible impact on branch performance and make sales through excellent customer service-
Job Description
We are currently recruiting a Team Leader to support the Branch team- This role will involve responsibility for coaching and developing a team of customer service officers, maintaining and balancing their delivery of great customer experience, productivity and control/risk- Also to gain the commitment of your team to be customer centric, right first time, pursue continuous improvement, drive for efficiencies and innovate in services and processes-
Requirements
To be successful in this role, you will need to demonstrate:
. Ability to support own and others' development through effective coaching and feedback
. Ability to manage the performance of others - including performance reviews and appraisals
. Professional approach to daily work activities, maintaining high standards of personal conduct
. Operate as an Ambassador for the Bank by displaying commitment to your team, business area, local community and the Group
Responsibilities
Your responsibilities will include:
. Developing, planning and implementing activities to support the development of your team, including effective coaching and feedback-
. Supporting the Senior Bank Manager in delivery of people metrics and employee satisfaction-
. Monitoring, observing and coaching your team holding meaningful conversation with customers, giving feedback as appropriate-
. Ensuring you and your team constantly look for innovative ways of doing things better by identifying process improvements within your own area of work-
The Individual
You will:
. Deliver optimum performance of the team through management of overall performance of individuals through 1:1 reviews and PDPs
. Have knowledge of operational processes and regulatory requirements from a people management context
. Progressed through the CSO Learning Journey to Excellence
. Have the ability to work unsupervised Live the Retail Bank values
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If you are interested in this vacancy, please apply using the buttons below.
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