The Role
In the UK, AXA occupies market leading positions in three of its main markets. These are life insurance, health insurance and general insurance. We are the second largest company in the Life and Health insurance (stock) market and the sixth largest company in Europe (Fortune Global 500 2007). In the role of the Senior Self Invested Administrator, you will be required to administer Self Invested Pension Plan (SIPP) business, provide a high level of customer service and support the Team Manager when required.
Job Description
Customer Care Effective and courteous handling of all customer communications. Manage customers expectations and fulfil any promises made to customers. Identify and recommend ways in which to improve customer service. Ensure all hand-offs of a customer enquiry are followed through. Refer any expression of dissatisfaction or complaint to a Principal Administrator or Team Manager immediately. Process and Quality Control Ensure work is completed in accordance with current procedures or as directed. Carry out all administration diligently, taking due care and attention. Ensure work is completed accurately and work is checked in line with current procedures. Service Standards Complete work within agreed service standards. Prioritise work daily. Regulatory Requirements Be aware of and adhere to the FSAs Principles for Businesses Projects Contribute and provide input to projects as directed. Be aware of the specific rules and regulations that surround Self Invested pensions administration Technical Knowledge Be aware of any technical/industry changes relating to Self Invested pensions and communicate to the Team Manager. Training Provide training for key processes to other team members as requested by the Team Manager.
Qualifications/Knowledge
You need to be educated to Grade C or above at GCSE or equivalent in Mathematics and English. You will need previous experience in a customer facing office environment within the financial services industry. Ideally you should have experience that covers New Business and Servicing within a Self Invested pensions environment. You should have attained CF1 and FA2 or be willing to undertake a structured development plan to move towards these qualifications within 12-18 months
What will you get from this role?
As one of the foremost employers within our industry you will be eligible to benefit from: Company Benefits A competitive salary - reviewed annually against market. Up to 15% Annual Bonus Scheme - based on personal and company performance. Contributory Pension Scheme. 23 Days annual leave plus Bank Holidays. Support towards achieving a nationally recognised Financial Service's Qualification. Staff discounts on our own products and services - eg Car Insurance, Home Insurance, Pet Insurance, Medical Insurance, Denplan, Private Medical Insurance etc. Eye Care - Regular VDU users are eligible for a free eyesight test plus a contribution towards the cost of glasses. AXA Shares Scheme - open to all employees. A friendly, open plan office environment. Restaurant. Confidential Employee Assistance Helpline. Employee external discounts - eg Gym Subsidies and various social events eg Shopping Trips to London, Theatre Visits, Family Fun Days, Theme Park Visits. Award winning community links with our "Hearts in Action" scheme. My External Discounts - A fantastic discounted site where you can access over 1100 retailers online - Great discounts PLUS Cashback PLUS discounted gift vouchers
Additional Information
If you would like to apply for this role please apply online. You will be asked to answer a few basic questions and also upload your CV. This will only take a few minutes of your time. Resourcing Contact: Siobhan Dunne siobhan.dunneaxa-sunlife.co.uk Please do not email your CV.
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