Project Manager Teesside GEOBAN is a wholly owned part of the Santander Group, one of the world's leading financial services organisations. Based at various sites across the UK, we support Santander in the management and development of a large number of key banking operations, helping Santander on its journey to become the UK's leading retail bank. The Operations Change Area manages the implementation of changes across Geoban UK. Changes can be driven by new marketing initiatives, improvements to processes and customer service and cost reduction exercises. Operations Change provides an organised approach to change, minimising risk, identifying and resolving issues and managing key stakeholders across the business. As Project Manager, based in Teesside, you will be responsible for the planning and delivery of multiple and complex projects including leading and working as part of a project team responsible for major change programmes. This will include supporting the business to ensure benefits are delivered and projects appropriately handed over into BAU. This will include full lifecycle end to end project management and delivery of multiple large and/or complex projects including:- - Scoping, definition, benefits analysis and prioritisation
- Project Planning and resource impact analysis
- Risk and Issue management and resolution
- Communications/training
- Roll out planning and execution
- Benefit analysis and post implementation lessons
You will also be involved in working with multiple and senior stakeholders onshore and offshore up to director level. There may be a need to have direct line management of a small number of people or to temporarily undertake management responsibility for loaned resources. You will be seen as an expert in the business area and their processes and able to work independently with arms length supervision As Project Manager you skills and experience will include:- - Knowledge of Mortgage and Loan customers' requirements, the customer service model, Santander's business products and the servicing channels
- Significant Project Management experience supported by business experience in a specialist or managerial role
- Qualified to degree level preferably with additioanl professional change and project management qualifications eg 6 Sigma, APM etc
- Conceptual thinking and working from first principles, rather than using a standard prescribed formula
- Ability to develop solutions to complex operations and processing problems, which would involve discussions with internal stakeholders to determine requirements and drawing upon appropriate specialist expertise where appropriate
- Ability to develop and implement project plans, managing customer relationships and coordinating cross functional project teams
- Ability to prepare reports and deliver presentations to customers and senior management regarding project status, results and recommendations
- Ability to assess and understand the business issues and drivers which impact projects and their delivery - getting hands dirty when required to ensure everything works correctly
- Self reliant and able to work both independently and as part of a larger team
- Able to produce high quality deliverables within tight and immoveable deadlines
- Excellent communication skills
- Ability to structure and analyse issues and suggest solutions to line management
- Good prioritisation skills
Desirable - Experience of programming VB, Java macros would be an advantage
- Professional change and Project Management qualifications, e.g. Six Sigma, APM
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