Job Purpose In the UK, AXA occupies market leading positions in three of its main markets. These are life insurance, health insurance and general insurance. We are the second largest company in the Life and Health insurance (stock) market and the sixth largest company in Europe (Fortune Global 500 2007). We are also recognised as one of the top 20 best big companies to work for in the UK by The Sunday Times. The role of the Portfolio Support Administrator is to take ownership, responsibility and accountability for a work allocated by the Scheme Co-ordinators ensuring effective processing, to provide an excellent customer service.
Key Accountabilities
Liaise with internal and external customers to ensure that the service proposition is achieved and customer relations are continually enhanced.
Take responsibility for the work allocated by the scheme co-ordinators to deliver service level agreements at the required quality
Proactively learn and become accredited in all the relevant procedures and ensure that they are followed at all times, to ensure the customer receives a quality service.
Maintain and develop good product knowledge to enable effective resolution of customer queries. · Maintain and develop a good knowledge of the Embassy system, to ensure efficient administration of schemes.
Ensure any complaints are identified and passed quickly to an accredited complaints handler, to ensure a speedy and efficient resolution of customer complaints
Contribute to projects as required
Skills and Experience
Good communication skills - written, & verbal
Good knowledge of the Embassy system
Ability to develop Relationship building skills
Delivery focused
Ability to work to tight deadlines
Good interpersonal skills
Relevant product knowledge
Working towards CF1 and FA2
Grade C or above in Maths and Engligh GCSE (or equivalent)
Close Date Closing date for this role is the 28th February 2010
Additional Information Resourcing Partner: Kevin Keegan Telephone: 01256 852 188 E-Mail: kevin.keeganaxawinterthur.co.uk
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