Job Description
The Policy and Assurance Manager is accountable for the effective development and management of the Performance Management policy standard across the group- The policy and it's assurance through the Group Policy Framework ensures that the group's approach to performance management supports delivery of the business plan, builds capability, manages risk from both a reputational and regulatory perspective and enables the effective differentiation of performance- The role holder requires to maintain the policy so that it adequately meets these requirements- In addition the role holder will support the Divisions / Functions in the implementation of the policy standard across all jurisdictions and businesses- The role holder is also accountable for the ongoing development, implementation and reporting of the associated assurance requirements as part of the Group Policy Framework- The policy standards and assurance apply to all employees with varying degrees of complexity driven by regulatory, risk and business requirements- Assessing ongoing regulatory changes for their impact on policy and its assurance is part of the role as is integrating work with other policy areas e-g- Reward-
Responsibilities
Overview - Implement and deliver key strategic Policy & Assurance projects utilising project methodology to ensure delivery is to time, cost and quality specification
- Build excellent relationships with key senior stakeholders including all Business and Functional areas, Policy & Employment, Policy & Advice, Remuneration & Benefits, Regulatory Risk, Group Internal Audit to promote understanding and transfer knowledge to ensure effective management of the Policy standard and its assurance
- Challenge working practices and processes to improve productivity, maximising efficiency and driving customer excellence and best practice
- Function effectively whilst dealing with complexity and ambiguity
Policy & Advice - Ensure Group-wide compliance to Group Policy Framework and Performance Management policy standards; support Divisions where required, and as second line of defence-
- Design and implement KPIs and other measures to enable the group to measure effectiveness of the Performance Management policy standards and their assurance
- Responsible for management of Performance Management mailbox and other queries- Respond to policy queries on behalf of the Group within agreed SLAs and with respect to Divisional policy-
- Accountable for maintenance of Your Performance web pages ensuring content is fit for purpose, web links are current and documentation is up to date-
- Support Policy & Employment and Policy & Advice in their work including in discussions with Unite and other employee bodies as appropriate (Works councils)
Risk - Challenge, monitor and report upon Exceptions to Policy (ETP) and actions plans, liaise with HR Risk as appropriate-
- Review and advise on Risk issues for Performance Management as part of the Group Policy Framework
- Provide GOELT with assurance of policy compliance to enable sign-off of Self Certification Process
Reporting - Design and implement reporting process for Executive Performance Assessment (EPA) and Principle 8 population members
- Provide input into GOE Risk strategy and monthly report-
- Provide policy assurance update to Divisional HR Representatives-
- Working across Group HR look to share best practice across other operational areas
Communications - Input to Performance Management Communication plan on an ongoing basis- Work with and across HR divisions and CoEs to develop joint communications
The Individual
- Experience:
- Solid understanding of Group Performance Management policies and their practical application
- Experience of working in control function and of applying and assessing assurance processes across different business areas
- Strong project methodology skills including issues & risk management
- Excellent interpersonal and influencing ability
- Managing multiple and often competing customer & stakeholder relationships
Other Significant Role Requirements: - Ability to engender high levels of team engagement , motivation and morale
- A positive attitude and proactive approach to continuous improvement
- Appreciation of Performance Management practices and their application out with the Group
- Team player with strong collaborative approach who shares knowledge across the team
- Comfortable and adept dealing with complexity and ambiguity
- Excellent organisation and record management skills
Additional Role Requirements - Experience of applying Performance Management within Divisions-
People Management: - indirect people management of additional resources as required
Financial Management: - Financial awareness and budget control in relation to project delivery
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