Job Description
The Employee/People services team is responsible for delivering the first class service to its customers internally and externally- As part of this you will have a fundamental role in ensuring support of the payroll function in dealing with payroll queries, payroll processing, checking and reporting- To help this we will have requirements for Payroll Consultants- The purpose of the role is to undertake and deliver a variety of payroll operations and activities to a high quality using standard and established processes and tools resulting in excellent service and high customer satisfaction- Develop and maintain a good working relationship with internal and external customers and align expectations with them accordingly- Resolution of queries and guidance will be part of the role
Requirements
Skills and Experience Required · Knowledge of NI, taxes and employment legislation · PC skills MS WORD, Excel and payroll systems · Knowledge of end to end processing especially in Payroll · Ability to work as part of a team and on own initiative · Adheres to guidelines and procedures · Contribute to continuous improvement · Highly developed process knowledge and technical skills · Ability to gain In depth knowledge of services we provide · Strong interpersonal and communication skills · Experience in working in a changing environment and ability to work under pressure · Ability to solve a range of problems/queries without reference
Responsibilities
· Constantly meet and exceed service expectations of our customers · Maintain up to date knowledge in terms of process and local statutory requirements · Result oriented with high level of accuracy in own work · Performance against work timings · Provide input and ideas to promote improvement to processes and the general activities of the centre · Complete a range of processing work to the highest standard, ensuring service level agreements are met constantly and exceeded · Support business requirements gathering for the deployment of new tools and system including performing testing activities as appropriate · Participate in project work
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