Job Description
The specific Local Market that this role relates to will be agreed with the successful candidate however, this will fall within the South East Territory which comprises, Kent/Medway - Sussex - Surrey/Guidlford/Crawley- An exciting opportunity has arisen in Branch Banking for a LCEO who will provide inspirational leadership and direction within a local catchment area- Directly managing Branch Managers whilst co-ordinating closely with stakeholders to maximise share growth and embedding the Bank's Customer Charter and supporting the UK Retail strategy of becoming the UK's most helpful and sustainable Bank- Responsible for the long term market plan for a geographic area to deliver market share growth in profitable customers and balances whilst delivering weekly branch sales performance- To create a culture of exceptional customer service and be an ambassador and conscience of the Brand- Direct line management of Branch Managers plus sub branches with a total establishment of 75 to 100 FTE approx-
Requirements
- Delivery of all elements of the business plan - Sales, Service, People and Risk-
- Management of costs inline with budget plan, including salary costs, preventable fraud losses and cash losses-
- Build the business in the local market and coach branch managers to do the same within their branch catchments-
- Responsible for local business generation-
- Identify, develop and transfer best practice to others-
- Create a high profile local business role in the local community/economy-
- Develop, manage, and implement a three year business plan-
- Work within a national framework, but remain fleet of foot to deliver bespoke, local actions-
- Continually raise the bar in terms of coaching and developing people - Focus approximately 80% of time on performance management of branches-
- Upward cascade of feedback/information from the branches-
- Achievement of the people metrics targets
Responsibilities
- Clear understanding of the UK Retail strategy to become the UK's Most Helpful and Sustainable Bank-
- Strong commercial and financial awareness of broader Retail environment-
- Ability to understand, develop and deliver a unit-level business plan-
- Experience in building, leading and motivating a team to deliver outstanding results-
- Experience of working with a diverse and complex range of products and customers-
- Working knowledge of relevant technology and using relevant MI-
- Proven ability to support others' development through effective/timely coaching and feedback-
- Experience in managing the performance of others - including performance reviews-
- Working knowledge of operational processes and regulatory requirements from a people context and experience of managing within a control and regulated environment-
- Fully qualified to manage sellers working in a regulated environment-
- Experience and understanding of sales environment-
The Individual
- Demonstrated ability in building, developing and motivating outstanding teams in a customer facing environment-
- Strong understanding of internal and regulatory, operational, credit and key control systems and procedures
- Relentlessly drive and accurately measure performance against all customer fairness standards through regular 1:1 discussions, identifying development areas and promptly taking action to address all inappropriate behaviours-
- Energise others through personal passion and belief-
- Be visible and approachable-
- Instil pride in others by being associated with them-
- Talk optimistically and express confidence-
- Be honest and consistent-
- Ability to take difficult decisions and calculated risks where appropriate
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