Closing Date: 16 th June 2010
Job Description
Team Structure: · Working within the Research and Strategy Production Services team within CST (Client and Sales Technology), the role reports to the Support Manager- The role encompasses providing Level 2 technical application support to the support team in London and global business, safeguarding the technical aspects of the Research & Strategy systems- Team Function and responsibilities: · The level 2 Support team is responsible for providing technical and analytical support for all Research, Sales and Strategy bespoke applications-
Requirements
· 3 + years second line application support experience supporting bespoke applications; is essential- · Experience within a banking environment or similar 'high-pressure' field- · Familiar with call logging processes- · Must be analytical and customer focused · Ideally degree qualified or relevant experience- · Strong knowledge of relational database especially in Microsoft SQL Server (2000, 2005, 2008) · Good understanding of -NET, ASP-NET, C# and SQL Additional Useful Skills: · Investment Banking Front office knowledge - Equity & Fixed Income Research and CRM Systems · Relationship building skills essential · Java programming · XML / XSLT · HTML · Web Services
Responsibilities
Role specific responsibilities: · Troubleshoot application and infrastructural problems that affect the Research & Strategy systems · Investigate, analyse and resolve re-occurring application or performance issues which may include liaising with other production services teams · Work closely with the Level 1 and Level 3 teams- · Carry out day to day support activities and taking ownership of these activities · Carry out regular operation checks for all key systems to ensure scheduled processes complete successfully and systems available at all times · Provide system KPIs on performance and stability of the Research & Strategy applications · Incidence Management · Support the Support Manager and Offshore team members in planning and executing Disaster Recovery · Ensure that best practice are followed and implement best practice within Research & Strategy support · Work effectively with Research & Strategy development teams to ensure that the organisation's objectives are delivered-
The Individual
· Must be a team player but be able to also work under own steam- Ability to be Self-motivated · Excellent written and verbal communication skills · Excellent Organisational skills · Must be 'service' focussed · Articulate · Strong evidence of logical thought · A flexible approach to working hours and role · Willingness to take the initiative/ability to see the bigger picture
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