Hiring Manager: Eddie McGlynn
Job Description
The Khalix Support Team is part of the wider CAO function within Global Banking & Markets (GBM Finance)- GBM is the global investment banking division of the RBS Group- GBM Finance supports the GBM business as well as providing reporting to Group and meeting external Statutory and Regulatory reporting requirements-
Requirements
Essential Experience: · Live Support experience or CIMA or ACCA part qualified- · Aptitude for IT and ability to quickly learn new skills- · Good PC MS Office skills especially Excel, Access- · Must be a team player and be willing to undertake all tasks as required- · Strong academic background and strong analytical skills- Supplementary Experience: · Good understanding of Management Information principles and practices as applied to Investment Banking environment- · Experience of multi-dimensional databases i-e- Khalix, Essbase- · Experience of working in a Support role- · Experience of Change Management- · Experience of Project Management methodologies-
Responsibilities
Khalix Support Team The key responsibilities of Khalix Support are: . Khalix is the strategic Management Information reporting tool used by the GBM, GTS, UKCB, UKBB and Group Treasury Divisions- We provide a shared service first line support to 1,600 Khalix users Globally- . Acts as a gatekeeper for all Hierarchy, Security and system changes requested by the Business- . Provides user Training and Khalix process documentation- . We maintain a strong working relationship with GBM IT, Group Technology and a third party supplier (Longview Solutions LTD)- The role specific responsibilities will involve the following: · Maintain and ensure controls, ensure database integrity and security controls are maintained- · Proactively drive for performance enhancements through data archiving and streamlining the database structures- · Issue identification, tracking and resolution- · Act as a Khalix ambassador in promoting the Khalix product to the wider Customer base- · Co-ordinating user acceptance testing- · UAT of all BAU system functionality- · Liaising with all relevant GBM departments including Finance IT- · Work with the Khalix Senior Customer base to ensure MI Reporting requirements are carefully planned and implemented- · Documentation and updating of Business system driven processes- · Running with individual projects end to end- · Provide assistance and guidance to the Khalix Helpdesk function in fault/issue resolution- · Plan, test and implement Business requested changes as per detailed requirement- · Support and play a key part in the implementation of the Khalix workstreams for the Asset Protection Scheme and the Optimising Finance Programme-
The Individual
Personal Attributes: · A passion for Customer Service- · Ability to work under pressure and meet deadlines- · Strong Analytical skills- · Proactive and self motivated, with good attention to detail- · Positive and enthusiastic attitude- · Good interpersonal and communication skills- · Team player- · Proven ability to develop good working relationships with key Business Customers-
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