Position: In Life Processing Co-ordinator - Asset Finance Operations
Location: Manchester
Reference: D01031
Salary: £20,000 to £22,000 +Excellent Benefits
The Santander Group has more than 150 years' experience in global banking and more branches worldwide than any other international bank. We are well on the way to repeating this success in the UK, having been named 'Best UK Bank' by Euromoney for the third year running and 'Best UK Bank' by The Banker for the second successive year in 2010. Santander Asset Finance Operations A vacancy has arisen in the Santander Asset Finance Operations (SAF Ops) team within Business Banking & Corporate Manufacturing as an In Life Processing Co-ordinator. The In Life Processing (ILP) team which is part of the wider In Life Administration function is responsible for all front end sales and purchase ledger activities including the payout of BACS transactions, receipt of all non direct debit transactions and subsequent invoice generation. The team are also responsible for the manual processing of historic non standard products such as consolidated billing and generation of monthly customer statements. ILP provide support and guidance ranging from allocations enquiries specific to ICS & Walker through to ICS GL transactional enquiries. As an In Life Processing Co-ordinator your skills and qualifications will ideally include: - Ideally you will have extensive knowledge of the Financial Services Industry (asset based lending) or the equivalent knowledge in other commercial banking products preferably in an in life processing team supporting a specialist area.
- A clear understanding of financial (asset finance preferably) accounting principles including sales / purchase Ledger activities, settlement profit & loss, balance sheet accounting & bad debt including provisioning
- A complete understanding of the roles and responsibilities of the Recoveries Function including Default Rates, Bad Debt Provisioning, Write Offs and general recovery tasks.
- Working knowledge of the tasks undertaken within the Asset Management function including the financial accounting of residual value business.
- An understanding of the SAP principles specific to the roles of a Spend Requester and Financial Approver.
- Detailed knowledge of the BACS Processing Cycle and associated guidelines.
- Ability to deliver to tight deadlines.
- Ability to identify operational weakness and implement change through innovative solutions.
- Fully conversant with Microsoft Office applications including Advanced MS Excel skills
- Working knowledge of Asset Finance products including Hire Purchase, Finance Lease & Operating Lease
- Excellent telephone manner and communication skills (question/negotiate and handle potential conflict) with the ability to explain complex issues to both internal and external customers in way that does not detract from the customer experience
- A working knowledge of all regulatory requirements affecting the banking sector (CCA, Data Protection, KYC, FLA, FSA & TCF)
- The ability to demonstrate a logical and commercial thought process to problem solving
- The ability to build strong relationships with wider associated business units such as Recoveries, Asset Management, Finance & Credit
As an In Life Processing Co-ordinator your main responsibilities will be to: - Process all SAF Inward transactions (Cheque, CHAPS, BACS, Credit Card, and Direct Debit) are allocated correctly to customer / supplier ledger accounts. Correct allocation is an essential part of the business as this has a direct effect on ICS Arrears Cases and subsequent Walker Nominal Ledger Reconciliations.
- Process all SAF Outward transactions (Cheque, CHAPS, and Direct Credit) are paid out to the correct party. Due to the complex nature of certain Asset Finance Transactions it is essential that all documentation received from the Sales Areas complies with Audit requirements prior to payout.
- Process payment requests from business areas in accordance with Middle Office Policies and Audit Requirements, all to agreed SLAs
- Process Sale of Goods request from various business areas ensuring these are completed within agreed SLAs
- Liaise with Finance, Recoveries & Customer Services to provide effective supporting information for accounting reconciliations.
- Manage Third Party relationships relating to Service Plan Maintenance Suppliers
- Actively review Sales & Purchase Ledger Unallocated Balances
- Work closely with Sales Areas and other Middle Office teams to ensure the smooth running of manually intensive Finance Products ( HINO Stock, Bus Rental & Part Exchange)
- Liaise with customers on a regular basis ensuring clear explanation of formulas and principles relating to variable rate and consolidated invoicing deals
- Manage 8 Consolidated Billing Customers ensuring Invoices are produced in accordance with customer SLAs
- Produce monthly Customer Statements compromising of Capital Balance, Future Payment, Residual Values and payment taken/due.
- Manage the accurate and timely allocation of receipts to customer accounts and subsequent Early Settlement invoice production
- Liaise closely with key stakeholders including SAF accountants, recovery agents, asset resale staff and relationship managers / directors to ensure business decisions are operationally achievable specific to in life processes and accounting principles
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