RBS Coutts is the international private banking arm of The Royal Bank of Scotland Group and part of the RBS Wealth Management division- We know that our people make the difference- That's why we give you the support you need to build your career with us- Purpose of Job - To receive visitors at the reception and ensure that all guests are warmly welcomed
- To ensure that the reception is immaculate and well run at all times
- To uphold the bank's image and quality service standards so as to ensure an excellent client experience at the reception
- To receive incoming calls
- To provide administrative support where required
Responsibilities
Guest Relations Duties - Switchboard duties ie- attend to client calls, queries
- Meet and greet clients and escort them to our office, log client visits, maintain a database of client preferences profile, manage client room booking system
- Welcome clients to our guest lounge area and extend the necessary courtesies to make them feel comfortable ie- serve drinks, chat, etc
- Alert Private Banker when client is fully settled in at our office; assist Private Bankers during client/ Private Banker lunch in meetings-
- Extend concierge service to our clients e-g- booking taxis, restaurant reservations, etc-
- Assist in client events where possible
- Ensure client area maintains the high quality setting e-g- brand image, cleanliness, stationery, equipment, furniture, client restrooms well maintained
- Client pantry well stocked e-g- crockery, food items, etc
Administration Duties - Access pass issuance and log, welcome and orientate visitors to office
- Coordination with HR onboarding assistant for new joiners e-g- business card, name stamps, specimen signatures
- Send Administration welcome announcement to new joiners e-g- staff orientation, what we do, where to get useful info , etc
- Update staff phone list, intranet People Finder, MAS representative number, etc
- Work closely with Admin dept on ad hoc duties as assigned e-g- set up of AV equipment, studio room for internal staff meetings
Requirements
- Ensure accuracy and efficiency in all aspect of work
- Be a good team player in a dynamic and collaborated work environment
- Be a good service-provider
We offer an excellent total compensation package, learning and development opportunities and a flexible benefit programme designed to help you manage and balance your own work-life priorities-
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