|
|
 |
|
|
|
Job Details
|
|
 |
|
 |
|
| Global HRSS Strategy and Operations Manager |
| bs/26201564/00058127 |
| RBS |
| Operations |
| Negotiable |
| Manchester - UK |
North West
|
| Permanent |
| 05/01/2012 20:42:00 |
|
|
 |
 |
 |
|
|
|
|
| Job Description |
This role reports to the Global Head of HR Shared Services and has responsibility for the design and delivery of the global HRSS strategic 5 year plan and programme managing the implementation of a consistent operating model across the Global HRSS functions- Location: UK flexible- Grade: Senior Manager B
Purpose of the role
Responsible for delivering the strategic plan and operating model- The role will work with the Global Head of HRSS in the design and delivery of the 5 year strategic business plan and implementation of a consistent operating model that will ensure HRSS continues to deliver a market leading and competitive proposition which supports the strategy of the group and divisional strategic plans-
Key Responsibilities/Deliverables
- To co-ordinate and deliver the global HRSS 5 year strategic plan through effective stakeholder engagement across the regional and group functions to ensure costs and benefits are realised
- To deliver a consistent global HRSS operating model through the review and alignment of all shared processes across each region and country
- Drive the global HRSS MI proposition through effective stakeholder engagement in order to deliver accurate, timely, consistent and business leading MI across all regions
- To operate across global HRSS, regions, divisions and group functions to ensure HRSS continues to build it's service offering and span of coverage
- Drive the customer satisfaction agenda by the identification of global themes to improve the customer proposition and satisfaction
- Develop a strong client relationship through the ability to build well developed stakeholder "touch points" that ensures a continual flow of dialogue and support
Experience/Skills
Experience: - Experience In Delivering Large Change Programmes In Support Functions
- Proven track record in building effective relationships with senior stakeholders
- Experience in managing operations and support functions
- D egree Level or Equivalent
Skills: - Ability to develop a clear vision for the business
- Aility to develop strategies based on evaluating short and long term priorities
- External and internal focussed looking at new ideas to continually strengthen the business and provide a competitive edge
- A strong drive and edge to achieve excellence for customers, people and the business
- Analyses complex issues and builds solutions that are clear yet stretching
- Communication skills that motivate others and provide clear, unambiguous direction
- Seeks efficiencies in systems and processes to contain or reduce costs
- Demonstrates a consistent and tenacious focus on business performance by constantly raising
standards - Creates value
- Drives a business that understands customers, ensuring they are listened to, their needs are met and they are treated fairly
- Continually strives to improve the customer proposition through raising standards
- Strong collaborate skills that enable clear and open dialogue between regions
- Leads others in a thoughtful and considered way, inspiring long-term commitment and high energy
- Demonstrates a clear sense of purpose
|
|
|
|
|
|
If you are interested in this vacancy, please apply using the buttons below.
|
|
|
