You will assist in providing an out of hours service to support fraud detection and make customer refunds on day claim is made to ensure compliance with the Payment Services Directive. You will work on fraud control and risk identification and operate various prevention schemes to identify cases of attempted fraud in order to minimise loss to the Company.
You will also be responsible for ensuring information input to database is accurate so that collation systems regarding new and ongoing fraud cases are correct and departmental / regulatory requirements are adhered to and controlled effectively. Part of this role will also involve undertaking a broad range of administrative processes / activities to ensure the department operates effectively and you will be expected to take responsibility to seek opportunities to improve personal contribution through training/development therefore improving quality standards with the department.
The candidate will ideally have an understanding of Santander products as well as a working knowledge of Banking procedures. You will need to have good numerical and literacy skills and possess excellent keyboard skills. You will also need to be able to prioritise and complete your work to agreed timescales and demonstrate sound interpersonal skills and be able to work effectively with confidential information and within a team environment.
For part time working, you will work a minimum of 16 hours Monday to Sunday, (of which Monday to Friday will be between the hours of 5pm and 11pm and Saturday and Sunday from 9am to 11pm) - please note you will only work 1 day each weekend. For full time working, you will work 35 hours per week Monday to Sunday, (of which Monday to Friday will be between the hours of 5pm and 11pm and Saturday and Sunday from 9am to 11pm) - please note you will only work 1 day each weekend.
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