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Job Details
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| Fixed Income Client Service Analyst |
| bs/e0fce7d5/00054895 |
| RBS |
| Debt / Fixed Income |
| Negotiable |
| Manchester - UK |
North West
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| Permanent |
| 12/10/2011 20:50:00 |
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| Job Description |
Job Description
Team Structure
The Fixed Income CSG is a split site function with the London CSG and EOC- The team reports to both EOC Management and has a reporting line into the CSG team in London- The London CSG is responsible for UK Priority clients and the EOC site handles Europe, Non-Priority clients and the rest of the world- Team Function Fixed Income CSG is the primary point of operational contact for all clients, handling predominantly Trade Confirmations and economic related issues- The team works closely with clients as well as internal partners (Front Office / Fixed Income Settlements / Trade Support / Client Data Mgmt / Relationship Mgmt, London CSG group etc) and strives to offer the highest level of service to it's clients by proactively monitoring efficiency and implementing the necessary system and procedural enhancements-
Requirements
Essential Experience:
Specific business knowledge & technical knowledge required - Operations experience of Fixed Income products and processes
- Previous experience in Middle Office/Trader Support or customer facing role Understanding of trade confirmation flow via a variety of formats - OASYS, Fax, email, SWIFT MT515
- Understands the front to back lifecycle of securities trade processing
- Client Services / Client facing experience
Supplementary Experience: - Investment Banking Operations experience
- European Language skills (Italian / French / German / Spanish preferable)
Responsibilities
Role Responsibilities - Ensure that all daily activities are completed within the agreed deadlines
- Builds and maintains proactive relationships with business colleagues, clients and relevant internal Operations departments
- Allocation of trades where allocation is received after execution and where clients send allocations direct to CSG
- Offer a basic service standard for all clients and a differentiated service for Priority clients / sensitive clients
- Where appropriate, act as a central point of day to day contact for clients
- Deals with Confirmations queries/requests in a timely manner
- Liaison with Sales Trading desks to resolve booking issues
- Build strong relationships with sales to ensure the effective transfer of business critical information to all parts of operations
- Proactively manage and chase for intraday bookings and make the booking out of pending trades a priority every morning-
- Completes end of day call function to designated accounts
- Sending of Failed / Unmatched trade report
- Identify, communicate and escalate issues to local management and when appropriate to London CSG Management team
- Ensure procedures are documented, communicated and applied
- Co-ordinate general queries arising from management, business partners, clients and operations personnel
- Identifies and assesses opportunities for developments and improvements
- Work closely with other Operation functions and other infrastructure groups to support a 'one team approach'- Seen as a centre of excellence and pivotal communicator-
- Support and enhance external customer relationships
- Detailed appreciation of different support requirements for Traders, Salespersons, and Structuring teams-
- Resolve all issues / conflicts in a timely and customer orientated fashion
- Responsible for working with IT to define requirements and develop new systems and process solutions where gaps are identified-
- Look at ways to continually improve the efficiency of the process and exploit opportunities to create STP-
- Potential to attend client operational review meetings when required
- Carry out additional task functions in line with BAU and complete in a timely manner
- Respond to client emails in a timely manner, providing accurate resolution of the query
The Individual
- Excellent written and verbal communication skills
- Manages time and prioritises effectively
- Able to perform under pressure
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If you are interested in this vacancy, please apply using the buttons below.
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