Job Description
Working as part of the Desktop Trade Floor Support team - within Infrastructure Services and Control, End User Computing- The desktop support team deliver an immediate response service to a fast moving trading environment- Core service is a break fix fault resolution and a managed business user request process through their Front Office Support model- In addition to day to day bau, the Desktop Support team may assist with out of hours and weekend work, varying project activities including larger scale deployment of end user technology devices, physical desktop equipment or provision of new desktop technology environments-
Requirements
The suitable individual for this role will demonstrate previous experience of their desktop support roles within a corporate trading environment and have the awareness of the typical technologies used- The individual will have the ability to prioritise and deliver a service that meets full customer satisfaction from a demanding and varied end user base- Experience supporting trading and Market Data applications is essential- Microsoft technologies, Vmware Infrastructure Client and the use and provisioning of remote user technologies is beneficial- Additional experience and skills are necessary as follows: · AD administration, understanding of domains, DNS, WINS, general networking terminology- · Good appreciation of Active Directory / policy, SMS and a packaged application environment · Sound appreciation and support skiils in Market data and real time pricing applications- · Virtual desktop solutions, VHD, VDI, Workstation Blade- · Blackberry and BES Enterprise environment- · Able to work independantly or within a large team, to a fixed set of procedures, escalating issues as and when appropriate- · Troubleshoot desktop, virtual desktop, hardware and software issues, reported to the Service Desk and provide solutions/workarounds which meet the customer's satisfaction and in a timley manner- · Work alongside other teams and escalate to ensure the successful resolution of any desktop related issues which require assistance from a third party- · Ensure all procured desktop hardware and software items are successfully installed and configured at the customer's desk- · Monitoring logging of all issues within the site based Remedy queue to ensure all fault calls are progressed, updated and compliant to the departments standards of best practice- · To be responsible for any escalation to other support teams and third party vendors · Assist with all BCP events and to help maintain a stable BCP desktop environment · Work closely with the internal teams to ensure that delivery meets the business objectives- · Provide remote access support via the telephone to all remote access solutions in use by the customer- Organised, able to work to tight deadlines, under pressure at times-
The Individual
Essential Experience: (Must have skills) Skill-sets: · 3 Years experience within an IT Customer Services Support role, 2 years within Front Office environment- · Proficient at supporting Windows XP, understanding Active Directory and the principles of AD policy and Networks- · Market data and real time pricing applications- · Extremely well organised individual with a high standard of record keeping- · Able to communicate at varying levels The individual will be an energetic and keen worker, able to work to short deadlines with a sound knowledge of Desktop Support and trading technologies- Preferably the previous role was a Front Office support role- The job entails some shift and some weekend/evening work to ensure delivery, and at times this is at short notice- Other or personal Attributes: Excellent communication / presentation skills are essential- Communication includes clarity in both verbal and written forms- Industry standard and recognised certified qualifications may prove to be beneficial-
For additional information on this role click here
Front Office - Desktop Support Role Profile-doc TTS 817 Exec Desktop Recruitment Authorisation Form-doc
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