Join the Royal Bank of Scotland, the Number 1 bank for Customer Service and one of the Sunday Times Top 20 Best Big companies to work for- You'll thrive on delivering sales targets and have the kind of helpful and confident personality that shines through- Working in our branches you'll be the first point of contact for our customers-
Purpose of Role
To provide face-to-face transactional banking service within the branch providing world class service and generating sales and referrals-
Activities
- Be the first point of contact for customers in the branch in order to deal with and action either a range of general banking/account enquiries/concerns and/or specific service/product enquiries
- Follow security protocol to identify customer
- Identify where the Bank can help the customer (and directing them on to the appropriate service area when they cannot assist)
- Pursue potential sales leads
- Contact customers to discuss opportunities to help them and arrange appointments
- Update customer file and/or diary system after each action
- Action postal/fax/e-mail correspondence where necessary
- Prepare batches of work for processing off-site
- Liase with and/or refer calls to other internal departments/external parties where necessary
- Where appropriate - balance cash at end of day
Deliverables
- Sales Lead Generation rates (either from live leads or system prompts)
- To log/deal with set number of customer concerns weekly
- To balance daily (for those involved in cashiering duties)
- Adherence to compliance procedures
- Where appropriate - to book a set number of appointments
There is no financial or people management responsibility associated with this role- Salary The RBS Group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector- - Salary from £11750 - £16050,
- pro rata Up to 25% benefit funding
- Up to 15% incentive bonus
Your salary and benefit funding together make up your ValueAccount- This means that if your salary is £13,000 your benefit funding would be £3,250 making your ValueAccount a total of £16,250*
(*The above example is based on an employee within the Group Retirement Savings Plan- Other levels of Benefit Funding may apply in other schemes)
*Please note that different arrangements apply in Insurance division and in both Northern Ireland and the Republic of Ireland- Company Benefits You would then have the choice of taking your ValueAccount in cash or to use as much of your ValueAccount as you want to contribute to our retirement savings plan or to acquire other discounted benefits from our benefits choice programme - RBSelect -where you can choose from an extensive range of options including buying and selling holidays, discounts on wine, supermarkets and retail vouchers, leisure facilities, medical cover, childcare, mobile phones, bikes and lots more - and save money each month Sharesave Scheme - Through this scheme, you can save monthly, receive a tax-free bonus and the option to buy discounted shares- Minimum 22 days holiday and in addition you would receive a further 8 Bank Holidays pro rata- Discounted financial products- Your Bank gives you access to exclusive preferential rates across a range of financial products and services from the RBS Group- Hours - Full time hours available
- Branches are open between 08:30 - 17:30, Monday - Friday
- A selection of branches are open Saturdays 09:00 - 13:30
- Weekend working may be required
- Your actual working hours will be discussed at interview
Location - Scunthorpe
We take every precaution to protect the information that we hold about our customers so, as part of our recruitment process we will carry out the following checks- - Credit Check
- Verification of previous 2 years activity
If you are invited to an interview you will need to provide the following documents: - Proof of right to work within the UK- either a valid EU passport or birth certificate and proof of National Insurance number, or valid Passport stamped with the UK work permit visa that confirms current right to work within UK-
- Current utilities bill or bank statement with your address on it and dated within the last 6 months- (council tax bills can be within 12 months)
You will also need to provide documents to verify your activity over the past 2 years- These could include: - Current payslip dated within the last 3 months, or a P45 or P60 if dated within the last 3 months
- If you have less than 2 years work experience because you have recently left education please provide documentation regarding academic qualifications obtained within this period
If your circumstances are not covered by the above, the documentation required will be discussed at interview
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