At RBS, the vision for UK Retail is to become Britain's most helpful and sustainable bank- Our people are key in helping us achieve this, which is why we place a high priority in recruiting the very best people with the right skills, experience and behaviours-
Job Description
Based in a branch, you'll the first point of contact for customers, helping them find the products and services which are right for them, as well as maintaining good relationships to encourage future sales-
Requirements
Each week, we'll expect you to generate a minimum number of sales leads, book a set number of appointments and handle a quota of customer queries- It's also vital that you follow closely all our legal compliance procedures and you must also adhere to the RBS values, in interaction with both customers and colleagues-
Responsibilities
You'll meet and greet customers in your branch, dealing with their queries and concerns and providing the help they need- You will either offer the appropriate product or service yourself, or introduce the customer to a colleague who'll be able to advise them further- With a view to both generating sales leads and ensuring world-class customer service, you'll also contact customers to discuss their precise needs and arrange appointments, while also liaising with colleagues and business partners for assistance when you need it- Essentially, you will:
. Be the first point of contact for customers in the branch
. Pursue potential sales leads
. Update both customer files and your diary after each action
. Action postal/fax/e-mail correspondence where necessary
. Prepare batches of work for processing off-site
Additional Website Text
Salary & Benefits The RBS Group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector- - Salary from £ 11,778
- In addition to your salary you would receive up to a further 25% of your salary paid to you as benefit funding instead of a traditional pension plan*
- Sharesave Scheme - Save 10% off RBS shares and cash-in, tax-free after 3 years
- Minimum of 25 days holiday per year plus a further 8 Bank Holidays (both pro rata based on hours worked)
- All employees have access to a great range of discounted financial services products including Mortgages, Loans, Savings and Insurance as well as discounts on other products and services from a number of well known retailers and manufacturers
*Please note that you would have the opportunity to contribute towards the Group's Retirement Savings Plan- Different levels of Benefit Funding may apply in other schemes across the RBS Group-
Hours - Full Time Hours
- Permanent Contract
- Retail Hours: Monday - Sunday 08:00 - 20:00
- Some weekend work may be required
- Your actual working hours will be discussed at interview
- Training will be Full Time
Selection Process Step 1 - Online Application - Gathering your personal details, for example work history
- Questions relating to RBS minimum requirements for the role
- Completion of a Work Style Assessment
Step 2 - Telephone Interview · A telephone interview lasting up to 20 minutes which focuses on the capabilities needed to do the job Step 3 - Face to Face Interview including Practical Activity - Questions relating to the capabilities required for the job including a Practical Job Related Activity
- This is also a great opportunity for you to ask any questions
Screening Process We take every precaution to protect the information that we hold about our customers so, as part of our recruitment process we will carry out the following checks: - Credit Check
- Verification of previous 2 years activity
If you are invited to an interview you will need to provide the following documents: - Proof of right to work within the UK- either a valid EU Passport OR a full Birth Certificate AND proof of National Insurance number, OR a valid Passport stamped with a UK work permit visa that confirms current right to work within UK-
- Current utility bill or bank statement with your name and address on it and dated within the last 3 months (council tax bills can be within 6 months)
You will also need to provide documents to verify your activity over the past 2 years- These could include: - Current payslip dated within the last 3 months, or a P45 or P60 if dated within the last 3 months
- If you have less than 2 years work experience because you have recently left education please provide documentation regarding academic qualifications obtained within this period
If your circumstances are not covered by the above, the documentation required will be discussed at interview
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