Join the Royal Bank of Scotland, the Number 1 bank for Customer Service and one of the Sunday Times Top 20 Best Big companies to work for- You'll thrive on delivering sales targets and have the kind of helpful and confident personality that shines through- Working in our branches you'll be the first point of contact for our customers-
Purpose of Role
Based in a branch, you'll the first point of contact for customers, helping them find the products and services which are right for them, as well as maintaining good relationships to encourage future sales-
Activities
You'll meet and greet customers in your branch, dealing with their queries and concerns and providing the help they need- You will either offer the appropriate product or service yourself, or introduce the customer to a colleague who'll be able to advise them further- With a view to both generating sales leads and ensuring world-class customer service, you'll also contact customers to discuss their precise needs and arrange appointments, while also liaising with colleagues and business partners for assistance when you need it- Essentially, you will:
. Be the first point of contact for customers in the branch
. Pursue potential sales leads
. Update both customer files and your diary after each action
. Action postal/fax/e-mail correspondence where necessary
. Prepare batches of work for processing off-site
Deliverables
Each week, we'll expect you to generate a minimum number of sales leads, book a set number of appointments and handle a quota of customer queries- It's also vital that you follow closely all our legal compliance procedures and you must also adhere to the RBS values, in interaction with both customers and colleagues- Salary The RBS group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector- - Salary from £12200 - £16650, pro rata
- Up to 25% benefit funding
- Up to 15% incentive bonus
Your salary and benefit funding together make up your ValueAccount- This means that if your salary is £13,000 your benefit funding would be £3,250 making your ValueAccount a total of £16,250* (*The above example is based on an employee within the Group Retirement Savings Plan- Other levels of Benefit Funding may apply in other schemes) Company Benefits
- You would then have the choice of taking your ValueAccount in cash or to use as much of your ValueAccount as you want to contribute to our retirement savings plan or to acquire other discounted benefits from our benefits choice programme - RBSelect -where you can choose from an extensive range of options including buying and selling holidays, discounts on wine, supermarkets and retail vouchers, leisure facilities, medical cover, childcare, mobile phones, bikes and lots more - and save money each month
- Sharesave Scheme - Through this scheme, you can save monthly, receive a tax-free bonus and the option to buy discounted shares-
- Minimum 22 days holiday and in addition you would receive a further 8 Bank Holidays pro rata-
- Discounted financial products- Your Bank gives you access to exclusive preferential rates across a range of financial products and services from the RBS Group-
Hours - Part Time hours only
- Fixed Term Contract 3 months
- Branches are open between 09:00 - 17:00, Monday - Friday, Saturdays 10:00 - 15:00
- Saturday working will be required
- Your actual working hours will be discussed at interview
- Training will be Part Time
Location - Laurencekirk We take every precaution to protect the information that we hold about our customers so, as part of our recruitment process we will carry out the following checks- Proof of legal right to work - A current signed passport
If you also require a work permit or visa for the UK please include any travel documentation with the appropriate endorsement from the Home Office- OR - Full Birth Certificate, proof of National Insurance Number and a recent passport photograph-
Proof of identity If you haven't provided a passport as proof of legal right to work please provide : - A Current Full UK Photocard Driving Licence
- Current Full UK Driving Licence (old style paper version)
Proof of address history in last 3 years - A utility bill or bank statement dated within the last 3 months for current address-
- Utility bill or bank statements for previous addresses covering 3 year period-
Evidence of last 2 years activity If you have been in full time employment this can be in the form of a pay slip, P60, P45, or tax return dated within the last 3 months OR If you have not been in full time employment please provide other documentation to evidence the gap eg- A child's birth certificate, travel documentation or documents which confirm receipt of academic qualifications
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