Based in a branch, you'll the first point of contact for customers, helping them find the products and services which are right for them, as well as maintaining good relationships to encourage future sales-
Job Description
At RBS, the vision for UK Retail is to become Britain's most helpful and sustainable bank- Our people are key in helping us achieve this, which is why we place a high priority in recruiting the very best people with the right skills, experience and behaviours- Based in a branch, you'll the first point of contact for customers, helping them find the products and services which are right for them, as well as maintaining good relationships to encourage future sales-
Requirements
Each week, we'll expect you to generate a minimum number of sales leads, book a set number of appointments and handle a quota of customer queries- It's also vital that you follow closely all our legal compliance procedures and you must also adhere to the RBS values, in interaction with both customers and colleagues-
Responsibilities
You'll meet and greet customers in your branch, dealing with their queries and concerns and providing the help they need- You will either offer the appropriate product or service yourself, or introduce the customer to a colleague who'll be able to advise them further- With a view to both generating sales leads and ensuring world-class customer service, you'll also contact customers to discuss their precise needs and arrange appointments, while also liaising with colleagues and business partners for assistance when you need it- Essentially, you will:
. Be the first point of contact for customers in the branch
. Pursue potential sales leads
. Update both customer files and your diary after each action
. Action postal/fax/e-mail correspondence where necessary
. Prepare batches of work for processing off-site
Additional Website Text
Your Reward
Your Reward includes much more than your salary; it's all the financial rewards you get in return for working for the Group- You can choose how Your Reward is delivered by tailoring your pay and benefits to suit you- - On-target package of £18,763 - made up of:
- Salary - ranges start from £12,014 with a reference salary of £13,730
- 25% benefit funding which you can choose to take as cash or spend on benefits, such as retirement savings
- on-target incentive payment of £1,600
- Generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays (pro rata for hours worked)
- The Group offers a variety of employee share plans- Taking part in the share plans is an easy way to invest with potentially tax-free benefits- In addition, participating in the Group's share plans may enable your team to benefit from any long term future success of the Group-
- All employees have access to a great range of discounted financial service products including mortgages, loans, savings and insurance products in addition to discounts on other products and services from a number of well known retailers and manufacturers-
Hours
- Part Time Hours
- Permanent Contract
- Retail Working Hours:
- Some weekend work may be required
- Your actual working hours will be discussed at interview
- Training will be Full Time
Selection Process Step 1 - Online Application - Gathering your personal details, for example work history
- Questions relating to RBS minimum requirements for the role
- Completion of a Work Style Assessment
Step 2 - Telephone Interview · A telephone interview lasting up to 20 minutes which focuses on the capabilities needed to do the job Step 3 - Face to Face Interview including Practical Activity - Questions relating to the capabilities required for the job including a Practical Job Related Activity
- This is also a great opportunity for you to ask any questions
Screening Process We take every precaution to protect the information that we hold about our customers so, as part of our recruitment process we will carry out the following checks: - Credit Check
- Verification of previous 2 years activity
If you are invited to an interview you will need to provide the following documents: - Proof of right to work within the UK- either a valid EU Passport OR a full Birth Certificate AND proof of National Insurance number, OR a valid Passport stamped with a UK work permit visa that confirms current right to work within UK-
- Current utility bill or bank statement with your name and address on it and dated within the last 3 months (council tax bills can be within 6 months)
You will also need to provide documents to verify your activity over the past 2 years- These could include: - Current payslip dated within the last 3 months, or a P45 or P60 if dated within the last 3 months
- If you have less than 2 years work experience because you have recently left education please provide documentation regarding academic qualifications obtained within this period
If your circumstances are not covered by the above, the documentation required will be discussed at interview
In 2009, the RBS Group reached an agreement with the European Commission to reduce its share of the UK banking market following the bank's receipt of state aid- In August 2010, the RBS Group agreed to sell its RBS branches in England and Wales and NatWest branches in Scotland to Santander- The sale includes the personal and SME accounts attached to these branches, all Direct Business Banking customer accounts (small enterprises banking with either RBS or NatWest Direct Banking) and mid-corporate customers- These businesses are known as RBS England & Wales, NatWest Scotland or 'Rainbow'- Subject to regulatory approvals and other conditions, we expect to complete the move to Santander in the second half of 2012-
For additional information on this role click here
Retail Natwest Role Card-doc
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