Background
How would you like the opportunity to come and join our award winning teams here in Coventry? We are looking to recruit 2 customer service administrators who are flexible to work between the hours of 8am to 6pm Monday to Friday. These roles will be offered on a 6 month fixed term contract. Depending on work volumes this could become permanent but this cannot be guaranteed. These roles are based in Coventry City Centre.
The role
You will be responsible for the completion of general post on customer accounts that are currently active. Customer requests to lapse or cancel their account will form part of your daily duties along with keeping customer's personal information up to date. You will have the opportunity to complete "changes of agency" based on letters of authority from the new servicing agent. You will be responsible for setting up and amending direct debit instructions based on customer requests and taking ownership of any amendments or corrections to terms and conditions on existing accounts. There will be key performance indicators you will need to meet to ensure that that we always protect our customers, business, employees and shareholders. These will include legal areas such as Data Protection and Money Laundering, as well as regulatory measures such as Fraud, Data security, Compliance and Treating Customers Fairly. As you increase your skills and knowledge you will have the chance to take responsibility for dealing with some other more complex account issues.
Skills, knowledge and behaviour
- You must have a passion for providing 1st class customer service.
- You will have the desire to treat all customers fairly, to treat customers as individuals and to treat customers as you would like to be treated.
- You will need excellent written and verbal communication skills and these will be assessed through out the selection process.
- Having a positive "can do" attitude will help you "think on your feet" and use your own initiative.
- You will be able to work effectively without supervision and must have an open and honest approach.
- PC skills are an essential requirement for this role.
What will you get from this role?
When you start with AXA you will be joining a friendly team that is currently increasing in size and you will be helping to contribute to the success of your team and the wider business unit. You will also be encouraged to identify and suggest improvements to our current processes.We will provide you with on going training with continuous support and encouragement and also you will be working in a friendly, open plan office environment. As one of the foremost employers within our industry you will be eligible to benefit from: Company Benefits A competitive salary - reviewed annually against market. Up to 15% Annual Bonus Scheme - based on personal and company performance. Contributory Pension Scheme. 23 Days annual leave plus Bank Holidays. Support towards achieving a nationally recognised Financial Service's Qualification. Staff discounts on our own products and services - eg Car Insurance, Home Insurance, Pet Insurance, Medical Insurance, Denplan, Private Medical Insurance etc. Eye Care - Regular VDU users are eligible for a free eyesight test plus a contribution towards the cost of glasses. AXA Shares Scheme - open to all employees. On Site Occupational Health. A friendly, open plan office environment. Confidential Employee Assistance Helpline. Employee external discounts - eg Gym Subsidies and various social events eg Shopping Trips to London, Theatre Visits, Family Fun Days, Theme Park Visits. Award winning community links with our "Hearts in Action" scheme. My External Discounts - A fantastic discounted site where you can access over 1100 retailers online - Great discounts PLUS Cashback PLUS discounted gift vouchers There are a number of additional departmental benefits on top of these company benefits.
Additional Information
The selection process you will undertake will involve an industry leading fun and interactive Online Assessment that will allow us to assess accurately whether this role is a good "fit" for you based on your skills, talents, abilities and attributes. You will also undertake a Letter Writing Exercise and a Face to Face Interview AXA Resourcing Contact - Siobhan Dunne Emailed applications will not be accepted. Closing Date for Applications - Friday 26th February 2010
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