Based in the branch network you will lever the strength of the RBS and NatWest Brands and loyal customer base of 13 million people- You will make a highly visible impact on branch performance and make sales through excellent customer service-
Job Description
You will work effectively with the branch team to build stronger and more profitable relationships with our customers- We currently have a number of opportunities at different branch locations as listed in the Job Details summary above-
Responsibilities
- Conduct structured Personal Review interviews (face-to-face or by telephone) with customers to review their financial position and needs-
- Provide customers with ideas / options / advice on financial products and services that are directly relevant to their needs-
- Identify sales, cross-sales and referral opportunities-
- Deal with incoming customer queries on the telephone or in the branch-
- Manage your diary and monitor own sales performance - ensuring you maintain a full diary of appointments or contacts to make with customers-
- Coach colleagues to enhance their ability to develop leads and increase the quality and volume of referrals-
The Individual
To shine in this role you will need excellent customer service skills and be comfortable working to targets- Ideally, you will have worked in the financial products industry i-e- mortgages, loans, credit cards etc- However this not essential, as many of our successful Customer Advisors have come from mobile phone, retail or contact centre roles-
Essential skills: - Experience in dealing with a wide range of people in a customer service / retail environment-
- Effective communication skills-
- Ability to work both as part of a team and on your own, to adapt to new situations and use initiative-
- Strong planning and organising skills-
- Ability to encourage and motivate yourself and others-
- Highly positive, resilient and persistent attitude-
- Basic PC skills-
Additional Information
With us, hard work adds up to more- Our rewards include a generous salary - based on experience, the opportunity to participate in bonus schemes and discounted Group products- Plus we offer a 25% benefit funding that gives you the option of choosing your own mix of cash and benefits--- All of which creates a truly flexible benefits package that fits your changing needs and lifestyle- Salary from £18,025 + 25% benefits allowance + individual bonus potential- If you are having any technical difficulties applying online, please contact us on 0131 626 2406 quoting reference number 00020637- Please note as part of our referencing process credit checks will be undertaken-
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