Complaint Investigator Location: Carlton Park, Narborough, Leicester Salary: £15,580 Hours of Work: TBC (Typically Mon-Sat, 8am to 9pm. Sundays 10am to 5pm) Complaint Investigator At Santander we put the customer at the heart of every thing we do, and ensuring we deliver the right customer outcome if a customer complains is critical to us. As a Complaint Resolver you will be responsible for resolving complaints via correspondence or telephone. If you share our passion for service and quality and want to play a role in shaping one of the world's largest banks, we want to hear from you.
What does the role involve?
· Ensuring all complaint outcomes follow a common sense approach and are based on best practice. · Resolving customer complaints by telephone or correspondence · Rapport building with customers · Following regulatory guideline What we're looking for in you
Ideally you'll be working in a financial services or other regulated organisation, with a strong understanding of the importance of regulatory discipline. More importantly you'll be naturally service focused with strong attention to detail. An ability to build rapport with others and work as a team to achieve a common goal is also essential. What's on offer?
Apart from furthering your career with a truly global brand we offer a competitive basic salary plus additional benefits such as 25 days holiday (plus bank holidays), pension scheme and discounts on our award winning products and a range of high street and retail vouchers. On-going opportunities for progression and the potential for flexible working hours aren't bad either.
Location, Location, Location
We really like our Carlton Park HQ, even if we do say so ourselves! Open, vibrant and modern are just a few of words we could use. You'll also have access to features such as free parking, an onsite restaurant and nearby child care facilities, making life just that little bit easier. Santander welcomes applications from all sections of the community
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