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Job Description

Job Description
Team Function

The Client Valuations Team (CVT) provides over 4 million derivative and bond valuations per month to customers of the Global Banking & Markets business principally using the Vector and iVal reporting systems
The product scope is broad, and includes interest rate derivatives, equity derivatives, credit derivatives, FX options, structured note issues, corporate and government bonds
The CVT has a global footprint, with production hubs in London and Singapore, and ancillary teams in Tokyo and Stamford- The function is part of GBM Operations-

Requirements
Essential Experience:
Business Knowledge

Technical Knowledge

Knowledge of the Microsoft Office suite of applications including Outlook, Powerpoint, Excel and Word
Capacity to simultaneously learn several complex applications quickly and confidently
Broad understanding of derivatives and their application within financial markets

Supplementary Experience(Preferred but not essential):

Understanding of Client Valuation, Collateral Mgmt and Operational Client Service processes
Experience within a derivative "middle office" environment
Experience with RBS trading / operations systems

Responsibilities
Role Specific Responsibilities:

As part of the 'Flow' (derivatives) valuation team, review and resolve daily valuation exceptions and disputes
Generate ad-hoc valuation reports for clients and auditors, and set-up new reports as necessary
Maintain client static data to ensure valuations are sent to the correct clients and contain the correct data
Manage client queries via incoming telephone and email traffic, and the MarkIt Valuations Manager portal, prioritising for FPGS clients
Work with the global team to ensure smooth handover of report production, queries and client issues
Be a point of contact for local internal teams on the valuation reports produced and the F2B processes
Participate in reviews of valuation sources ensuring confidence in data and model used
Contribute to system and process improvement projects

The Individual

Strong client service appreciation with a focus on delivering excellence
Ability to build strong working relationships within and across teams and functions locally and globally via a range of communication methods
Strong written and oral communication skills
Prioritises well and enjoys the challenge of working in a high volume environment
Consistently looks to improve processes and challenges the status quo
Works well as part of a team, supporting and challenging colleagues
Self-starter who proactively seeks root cause to problems