| Overview Of Department Aviva Insurance are seeking talented individuals to join their Motor Personal Injury Claims Unit based in their modern, purpose built Centre of Excellence in Bishopbriggs, Glasgow.
If you are passionate about developing yourself and you enjoy working in a fast-paced customer and employee centric environment then this could be the opportunity for you.
We offer full training and on the job support providing ambitious, hard working individuals the knowledge and skills to pursue a new and rewarding career as a Motor Personal Injury Claims handler. About The Role Salary : Negotiable up to £25,000 depending on experience. Benefits include : Annual Bonus and Share award, Company pension (min 8% company contribution), 25 days holiday plus 9 Stat days, Share save and investment schemes and Aviva product discounts, flexi time plus much more Previous experience of working in a claims environment is preferred but not essential. This is a fantastic opportunity to learn every facet of our bodily injury products and the procedures behind them, becoming technical specialists in an interesting and complex discipline. Our training programme, followed by ongoing coaching, is superbly tailored to support and enhance your current skills. In a fast growing unit, opportunities for career advancement will be in abundance. You'll hit your targets by settling claims quickly, fairly and at the right cost. That means gathering information and building relationships with customers, partners, solicitors, Brokers and others - while working closely with our own internal experts - before investigating where necessary, making liability decisions and negotiating on the claim's outcome. Key Responsibilities - Organise and prioritise your own caseload.
- Take ownership and resolve any queries and/or complaints.
- Support colleagues to achieve team targets.
- Understand and consistently apply the Aviva best practice claims handling standards.
- To identify blockages and resolve/escalate in a positive and constructive manner.
- To consistently demonstrate a positive attitude towards colleagues and customers.
- Continued focus against Key Performance Indicators, which include Fraud, Average cost and lifecycle of claims.
Experience Skills & Qualifications - Strong Skills and Behaviours, which include Working with Others, Making Things Happen
- Personal Development and Customer Responsiveness
- Analytical, methodical approach with attention to detail and problem solving capabilities
- Proven communication and negotiation skills
Additional Information To protect our customers and ourselves, as part of our recruitment process we will carry out the following for external candidates: - Establish your legal right to work in the UK
- Verify your last 2 years activity or 5 years activity for senior roles (this can be work, study, travelling, caring etc).
- Carry out a criminal history check*
- Check your details against a Fraud Prevention database
- Verify any essential qualifications needed for the role
- Carry out a credit check which will check for County Court Judgements, bankruptcy and Individual Voluntary Arrangements.*
* If you do have any County Court Judgements, have been made bankrupt, have an Individual Voluntary Arrangement or criminal conviction this doesn't necessarily mean we can't consider you for the role. A decision would be made depending on your circumstances and the role in question. Aviva is an equal opportunities employer and welcomes applications from all sections of the community. | 
