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Job Details
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| Claims Handler - Motor |
| bs/9d58768d/AXAIN291 |
| AXA |
| Human Resources |
| Negotiable |
| Birmingham - St Philips P |
West Midlands
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| Permanent |
| 20/08/2010 20:51:00 |
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| Job Description |
Background
Come and join our friendly team based in Birmingham City Centre. We are one of the worlds leading Financial Services organisations and as such are able to offer you an excellent career opportunity. In 2010 we have been listed as one of Britain's top employers by the CRF Institute which is an independant organisation that identifies top performers in the areas of HR leadership and strategy. Please note we will be recruiting for 1 permanent role and 1 fixed term contract for 11 months
The role
You'll talk and listen calmly to our customers, knowing just the right questions to ask to obtain relevant information to assist you in processing their claim. You'll relish getting to the bottom of things. Only through meticulously checking facts and asking questions will you be able to weigh up information and make accurate decisions about the claim. You'll enjoy taking personal responsibility for your own workload, continually reorganising and prioritising to ensure our customers get a good service. With your strong work ethic and even stronger customer focus, you'll be able to put yourself in our customer's shoes ultimately minimising the impact of the claim to them. Current team members who thrive in this role have an inquisitive mind, act with integrity and have excellent communication and relationship management skills. They also listen to our customers and have the enthusiasm and empathy to make every caller feel valued.
Skills, knowledge and behaviour
On this occassion we would ideally require you to have p revious knowledge of the motor claims process, to include n egotiation skills and c laims management. We would consider your application if you have alternative claims experience. Personal Attributes You will pocesses the following key personal attributes - Educated to GCSE or equivalent and possessing Grade C or above in Maths and English. Keyboard skills and PC application knowledge. Customer focused. Common sense approach and flexible attitude with the ability to prioritise. Excellent telephone skills clear confident manner, active listening skills and the ability to build rapport/relationships with customers.
What will you get from this role?
This role will appeal to you if you enjoy working as part of a larger team having not just individual targets but also shared responsibilities and group targets. We will provide on going training with continuous support and encouragement. There is a professional ethos of continuous improvement and your salary will reflect your progression within the department. As well as a competitive salary, there are additional bonus schemes in operation paid on a quarterly and annual basis and a range of benefits you would expect from a major financial services company. These include 35 hour week - based around core hours of Monday to Friday 8.00 am to 6.00pm. 23 days holiday entitlement - rising to 25 days after two years service. Flexitime arrangements - allowing 12 extra days holiday per annum after accumulating extra hours subject to operational requirements. Paid Overtime - subject to operational requirements. Annual Bonus - based on company and personal performance. Defined-contribution pension scheme. Support towards achieving a nationally recognised Financial Service's Qualification. Staff discounts on our own products. Confidential Employee Assistance Programme.
Additional Information
If you would like to apply for this role please apply online. You will be asked to answer a few basic questions and also upload your CV. This will only take a few minutes of your time. Resourcing Contact: Siobhan Dunne siobhan.dunneaxa-sunlife.co.uk Successful applicants will be notified after the Closing Date. Emailed applications will not be accepted.
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