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Job Details
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| Business Controls Administrator |
| bs/c8c589fd/00059109 |
| RBS |
| Insurance |
| Negotiable |
| Peterborough |
East Anglia
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| Permanent |
| 03/02/2012 20:32:00 |
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| Job Description |
Job Description
Each year millions of people choose insurance cover from one of our brands: Direct Line, Churchill, Green Flag, Privilege, NIG and Tracker- Collectively we are currently known as RBS Insurance, the UK's largest home and motor insurer, but it's the next step in our journey that's really getting our hearts racing- By the end of 2014 we will be a standalone business, separating from the wider RBS Group - with our own vision, our own identity and our own momentum-
We really value our people, because they make us what we are- You'll work hard, and in return receive a highly competitive salary and an excellent flexible benefits package- With your help, we'll be 'Britain's Best General Insurer'- And as we progress and develop, we'll make sure you do too- As a Business Controls Administrator you will be responsible for providing exceptional levels of customer service to NIG policy holders- Answering incoming calls, and liaising with the Motor Insurance Database and Employee Liability Tracing Office helpdesk where necessary- You will also be monitoring and tracking NIG Commercial Lines Motor Insurance Database, Continuous Insurance Enforcement and Employee Liability Tracing Office performance, and work with the business to identify issues and enhance data accuracy through reporting- You will develop, maintain and manage relationships with key stakeholders, in order to successfully communicate adherence to processes and practices-
Requirements
You will need to be able to demonstrate strong customer service and communication skills- An understanding of compliance and FSA regulations would be advantageous- Attention to detail and accuracy of reporting is essential
Responsibilities
- Acting on policyholder enquiries regarding new/ reset passwords to enable them to access and up-date their policy on the Motor Insurance Database
- Identifying and resolving any issues being experienced by the broker/ customer on their policies with regards to the Motor Insurance Database, escalating where necessary
- Monitor NIG Motor Insurance Database and Continuous Insurance Enforcement performance against set targets and Financial Services Authority requirements-
- Understanding and investigating any decline in performance, liaising with the business to understand any underlying reasons and track through to resolution
- Provide accurate and timely production of reports to aid the business in providing robust data to the Motor Insurance Database and Employees Liability Data Base Pro actively
- Identify opportunities in order to develop self resulting in maximising your personal contribution to the job
- Contribute to reports within the agreed timescales
Additional Website Text
Salary & Benefits
The RBS Group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector- Salary package of up to £21,000 depending on experience- Hours Full Time Hours, Mon- Fri 9am- 5pm Permanent Contract Screening Process We take every precaution to protect the information that we hold about our customers so, as part of our recruitment process we will carry out the following checks: - Credit check
- Verification of previous 2 years activity
If you are invited to an interview you will need to provide the following documents: - Proof of right to work within the UK- either a valid EU Passport OR a full Birth Certificate AND proof of National Insurance number, OR a valid Passport stamped with a UK work permit visa that confirms current right to work within UK-
- Current utility bill or bank statement with your name and address on it and dated within the last 3 months (council tax bills can be within 6 months)
You will also need to provide documents to verify your activity over the past 2 years- These could include:
- Current payslip dated within the last 3 months, or a P45 or P60 if dated within the last 3 months
- If you have less than 2 years work experience because you have recently left education please provide documentation regarding academic qualifications obtained within this period
If your circumstances are not covered by the above, the documentation required will be discussed at interview
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