Let op: locatie Rotterdam! CAO scale 6
The department
Our mission:
A centre of expertise acknowledged globally by our peers as an exemplary regional hub, recognized by our customers for our partnership and strong customer focus and known by our employees for being a desirable working environment- Our department:
Trade Operations NL is part of Operations NL and consists of four teams: Processing Team, Doc Tech Team, Client Services Team and Customer & Trade Advisory- The department is situated in Rotterdam and is responsible for handling Documentary Credits, Collections and Guarantees- These are instrument to ensure a safe import and export of goods or safe execution of services-
Approximately 90 to 95% of our transactions are processed in our off shore location in Chennai, India- The focus in Rotterdam lies in monitoring of the progress of transactions in Chennai- There is a close working relationship with our colleagues in Chennai- In Rotterdam only those transactions are picked up that for reasons as complexity, language other then english or customer sensitivity cannot be processed in Chennai- The main focus, however, is our excellent customer service-
Your role
This is a generic role for either the Processing Team or Customer Service Team, so, an agent Trade Ops (6) monitors and ensures that all transactions are processed either in Chennai or in Rotterdam within the given time lines, steps in where necessary- Is a contact point for our colleagues in Chennai for any queries, questions and issues regarding e-g- Guarantees administration, processing LC's and Collections- And an agent Trade Ops (6) is also an excellent customer service representative and is able to advise our whole sale customers and help then from start to finish in setting up and processing (or having processed) of their transactions for all products (LC's, Collections and Guarantees)-
The new Agent Trade Ops (6) shall be placed in Processing Team or Customer Service Team subject to preference of management (in deliberation with applicant), availabilty of vacancies in the two teams and the competencies of the applicant-
Your profile
- Knowledge business administration (MBO level)
- Knowledge of Documentary Credit, Collections, Guarantees and Cross border payments
- Customer focussed
- Good communication skills
- Fluent in Dutch and English both written en verbal
- A team player
- Flexible (no 9 to 5 mentality)
- Willing to keep developing one self
- Pro active
- High stress tolerance
- Optimistic
- Precise, eye for detail
Your application
Please apply via the link below- For more information regarding the application process you can contact patty-knoopsrbs-co-uk at RBS Resourcing NL or via 0031 20 464 6218-
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